POSTING & PROCESSING TIME:
Processing and dispatch times are given as a guide. We endeavour to have your order sent to you ASAP and generally dispatched within 2 business days from Holland Park, QLD, Australia. If you need something urgently, please contact us to see when the dispatch date will be.
Please note that if you select Express Post this will not change the processing time – just the postal service.
POSTAGE WITHIN AUSTRALIA:
We use Australia Post for shipping. All goods are shipped from our business premises in QLD. We offer a Flat Rate Shipping Price of $12.00 per order Australia Wide by regular post regardless of how many items you order. You can also select Express Post at the Checkout for $17.00.
Unless you advise otherwise, we will note on your postage label ‘DO NOT SAFE DROP’. This means that if nobody is home it will be taken back to the local post office for collection. This does not apply to PO Box addresses.
We use a variety of postage options with Australia Post. Most items are parcel post by either regular or express post. However, small items may be sent in a ‘Large Letter’. All postage methods will include tracking info. Don’t forget, it is flat rate postage, regardless of size or how many items. You can check the delivery time from our business premises – postcode 4121 to your location using the Australia Post website here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please understand we have no control over the postal service. Once your order leaves our premises we are reliant on Australia Post to offer a reliable postal service. Once your order is processed you will receive an order update email with your tracking info from Australia Post. Please allow plenty of time and order in advance if you need something for a special event. If your order does not arrive in time for this event, we do not offer returns for refund.
BACKORDER ITEMS
If you are ordering an item that is on backorder this means that it is not in our current stock – it may be in transit from our supplier but if not, we would need to order it in for you.
Please contact us for estimated delivery time on backorder items before ordering.
In the event that the item(s) you have ordered are no longer available or an unusually long delay we will give you the option of selecting another style or receive a refund on that item.
As per our flat rate postage PER ORDER – We do not separate items for post – your order will be sent when all items are in stock, unless other arrangements are agreed upon.
RETURNS & EXCHANGE POLICY:
If you would like to return your item for any reason at all, including change of mind or incorrect size we accept returns on most items for store credit within 14 days of receipt of your order (as per tracking info in Aust Post Portal). We do not charge a re-stock fee, however postage is excluded. Please check your items as soon as received and contact us asap if there is a problem, faulty items must be reported within 14 days of receiving your order.
Returns must firstly be approved by us – so please contact us before posting your item. **SWING TAG MUST STILL BE ATTACHED TO THE GARMENT AND G-STRING/PANTS (if applicable) MUST NOT BE WORN. Once we have received your ‘return request’ you will be contacted regarding your return. On inspection of returned goods and if approved a credit note will be issued, the credit note excludes postage. You may then re-order on our website using the credit note towards your new purchase. Please note – The credit amount is not applicable to postage.
We are not able to accept return of some items in our intimate apparel range due to health regulations, eg knickers & lingerie/babydoll items that are bodysuits &/or we cannot separate the knickers/gstring to a heat sealed bag. If your item comes with separate underwear we will place the GString/Pants in a heat sealed bag & they can be returned for exchange providing the bag has not been opened. Please check with us if this applies to the style you are ordering. Without exception, there is no exchange on stockings, socks, knickers or wigs.
Please refer to the measurements in our Size Chart to help you select the correct size. Please contact us with your measurements if you need advice on size.
PLEASE CLICK HERE FOR ‘RETURN REQUEST FORM’
You will receive notification of return address & details when your return request is received. Once received and inspected and providing the swing tag is still attached to the garment we will issue a store credit. Returns will not be accepted if the swing tag has been removed and will be returned at the buyers expense. It is in your best interest to take a photo for your records showing that the swing tag is still attached to avoid any dispute. To be fair, you don’t need to remove the swing tag to try the garment on for size.
Disclaimer and Terms & Conditions of Sale
Product images used on this website are for illustration purposes only and some items may vary slightly from pictures. Where significant variations do occur the differences will be outlined within the description of the product.
Some items are pictured with the model wearing stockings, gloves, boots and other accessories to compliment the outfits. If these items are included they will be stated in the listing, otherwise they are not included.